"I think it is incredibly important to be open and accessible and treat people fairly and look them in the eye and tell them what is on your mind."
Bob Iger
Service Standards
Our pledge to you.
We have specific service standards that we try to uphold at all times. These are incredibly important to us.
Providing a quality service to our clients across all the products we recommend is what has helped us retain 90% of our clients over the years.
We don't just recommend a policy to our clients and leave you to fend for yourself, we are here for you.
The four key Service Standards we run by.
Advise
We will support and guide you in the right direction and uphold a high standard of response to your queries.
Fair
We keep a high regard for Treating Customers Fairly (TCF)
and answer any complaints in a timely fashion as laid down by the requirements of our regulator
The Financial Conduct Authority
Prepare
We ensure policy documents and renewal documents are with the client 21 days before the renewal date.
Consulting
We Review your policy annually to ensure your cover is still competitive
And act as a bridge between you and your provider.